'System beats intention'
Note 'Power calls' for 2-10 mins
In a business setting allow the recipient to give feedback to the sponsoring person eg ER person
Stages of change
1 Pre-contemplation - not even thinking about it
2 contemplation - beginning to think about their behaviour
3 Prepare to take action - getting resources
4 Take action including backsliding
5 maintenance - don't have to think about it
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