To let go of a UAC is an evolving conversation that often cannot be rushed. We need to be gentle. UAC's have been built up over a life time - consequently, it's going to take time to change.
Who ID's the UAC?
Generally, the client has to explore and label it. We can suggest issues but we shouldn't necessarily be the ones to label it.
When you've tapped into a UAC don't stop the conversation. It may be that the client has used a convenient label.
Subscribe to:
Post Comments (Atom)
No comments:
Post a Comment