Thursday, January 10, 2008

Challenging Clients 1

A challenging clients include:
  1. Victim mentality
  2. Don't want to change / unwilling to take responsibility
  3. Words and actions don't match up

On these occasions make sure your presence is focused on the client; a commitment to the client. Be mindful of your own, presence, reactions. Learn how to work through your own frustrations; pre-plan your responses. Suspend your judgement. If necessary, reiterate your role and expectations.

Not everyone is coachable:

  • Excuse maker
  • dishonest
  • defensive
  • stuck in the past

Always remember there is a coach for everybody - it just might not be you. We need a referral network; not only other coaches but counsellors, psychologists etc form partnerships

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