creating structure 1

Process of creating boundaries and standards. It creates a pattern for us to follow and sets expectations.

You might be rigid or flexible in what you offer eg more intensive structures for people working on short term goals or projects eg 2 hrs for 6 weeks

Choice: It is a balance between being open to customer needs, whilst knowing your own strengths.

Professional standards

Define the level of performance; what your clients can count on you for. We may choose a consequence.

Policies – coaching guide – include on your website.
Procedures: what to do when x happens
Logistics: How coaching works
FAQ: Frequency Asked Questions

I will decide to give client once the client has signed on – identify some key points in trial session.

Assume the audience knows nothing.

Logistics: day-to-day administration

Structure supports freedom. Coachee has something to negotiate around.

Reflection

Initially, coaching might be more exhausting

Make your job enjoyable / fun. This creates energy. Always remember it’s the coachee who does the hard work / make it happen.

Source: Linda Richards – Failed Coaching

Coaching can help you to see things which you wouldn’t otherwise be able to see.

First sessions might need to be longer than subsequent sessions. We mighty need a rate per hour.

Plan possible extra time (30 mins) in between each session. Plan the 3rd or 4th session (often the most emotional) at the end of the day when the client can hang back.

What structures are you going to put in place in your practice that will direct the logistics of how you work with clients?

Price
First 12 months, whilst training: A free trial session and then a monthly cost of $50’s for the first 3 months then $100’s per month for the next 3 months.
Charge a minimum of $300's for the month to be paid upfront - given my business niche I'd hope to be at $400 per month in 2 years

Standards:

I will respond to emails in 24 hours or I’ll discount the months bill by $50’s or a free email session
If I cancel a session, the next session will be free
ICA standards


What will be my clients’ most common questions?

What is the coaching process going to look like?
How long will the client need to do have sessions?
How much will it cost?
How long will it be and how many times will we have a session?
Why does coaching work?
What credentials do coaches have?
How soon can the client expect to see results?
Is coaching therapy / counselling?

Five years from now, what difference could it make to your coaching practice to have standards you commit to and meet for your clients?

I will have achieved a consistently high standard of service and reliability: Integrity

What could be the impact of advertising standards to your clients and perspective clients?

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When is the best time to introduce clients or prospective clients to your policies?

Once they have expressed interest to continue from the trial session