Coaching model: the 'what' - can be the visual
Coaching process - the 'how'
New behaviour has to be better than the old behaviour - a more positive outcome
People may fall back occasionally but they are now aware of their actions and are capable of getting back on track.
The key is to know when to use our tools. At different stages we'll use a different array of tools. We don't have to explain each tool to the client. We simply implement a tool.
We need to consider the learning style of the coachee.
Do we need to tell clients about the process? It's situational.
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